Terms & Conditions

  • The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior, during or after the event.
    The ticket holder voluntarily agrees that the management, venue, event participants, and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes.

  • Tickets are issued subject to the rules and regulations of the venue.

  • Please check your tickets, as mistakes cannot always be rectified.

  • Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations. It is your responsibility to ascertain the date and time of any rearranged event.

  • The venue reserves the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of the patrons.

  • Late comers will not be allowed to attend as the boat will have left the port. There will be no refunds or exchange of tickets. Please arrive at least 15 mins before the boat leaves the port and check the website for any updates.

  • We regret that tickets cannot be exchanged or refunded after purchase.

  • Tickets are sold subject to the venue or promoter's right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.

  • If this ticket is re­sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, or one of their authorised sub­agents, it will become voidable and the holder may be refused entry to or ejected from the venue.

  • The venue may operate a No Smoking Policy.

  • The promoter, venue management accept no responsibility for any personal property.

  • The event listed on the purchased ticket is strictly for ticket holders who are over 18 years of age. Identification may be required.

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+44 8708200032

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South Bank London SE1 8XZ